We help parents and students with the complex college process: from boosting SAT scores to improved college essays.
Terms of Service of Wagner Prep
Tutoring Policies
Cancellation Policy
For virtual tutoring, the tutor and client must give each other 4 hours to reschedule or cancel an appointment, otherwise the tutor owes the client a make-up session or the client pays for the tutor's reserved time.
For in-person tutoring, a 24-hour cancellation policy applies. Cancellations or rescheduling requests must be made at least 24 hours in advance, otherwise the client is responsible for the tutor's reserved time.
If a group does not register the minimum number of students, parents will be notified 72 hours before the first class and offered a similar service of equal or greater value.
Scheduling + Payments
In order to confirm an appointment for private tutoring, you must agree to keep a credit card on file that Wagner Prep is authorized to charge for services rendered. Wagner Prep sends out invoices on the 1st of the month and processes payments 3 days after the invoice is sent.
Wagner Prep makes the best effort to send a reminder to the student or their parents at least 24 hours in advance of a scheduled tutoring session or mock test. We can not guarantee the delivery of any automated reminder. It is the student's responsibility to keep up with their schedule and communicate changes/conflicts with their tutor.
Refunds
We offer a full money back guarantee within the first calendar month of lessons. We stand behind our engaging, energetic tutors who have helped dozens of students boost their scores. While it is impossible to predict the outcome of a test ahead of time, our tutors will do their best to make the lessons relatable and enjoyable.
Late Payments
We reserve the right to apply late fees and suspend tutoring for late payment. If you have a question about your bill, or you have a dispute with the charges in your current statement, please contact us.
Non-solicitation Agreement
By becoming a Wagner Prep customer, you agree that you will not solicit for employment, hire, or engage as an independent contractor, or permit any organization directly or indirectly controlled by you to solicit for employment, hire, or engage as an independent contractor, any person employed by Wagner Prep at any time during the term of Wagner Prep’s provision of services to you. Any additional services desired of a Wagner Prep employee may be requested through Wagner Prep at 1-718-440-4671.
Session Recordings
All virtual sessions are recorded and may be viewed for quality assurance and training purposes. Upon special request, recordings of a session may be distributed to enrolled students in case of absence or review.
Privacy Policy
Wagner Prep operates the www.wagnerprep.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the wagnerprep.com website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.wagnerprep.com, unless otherwise defined in this Privacy Policy.
Information We Collect
We collect personally identifiable information from you when you purchase our products or services. Wagner Prep only requests information that we need in order for you to participate in the service (for example, your name and address) or pay for the service (credit card information). Your information will be saved as needed using standard, PCI compliant security methods. We do not share your credit card information with any third parties except to the extent needed to process your transaction.
We may track data on our customers in aggregate form. Such aggregated data does not uniquely identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Schools
We work with schools and institutions to provide our test preparation programs. Wagner Prep may share personally identifiable information that you provide to us through your participation in these school programs with your school, district and parents. In addition, your school may require us to share your information with others legally entitled to access your academic records, such as your state department of education.
To increase quality of instruction, Wagner Prep will share attendance records and practice test results with a student’s school counselor and/or the appropriate administration staff, who also have access to a student’s official test scores. Those with access to such records have agreed to maintain confidentiality. If statistics are released to non-authorized individuals, we will remove any identifying information.
Sharing of Information
The privacy of individual user data for school administrators, teachers, parents, and students is always respected and protected. We will never disclose, sell, or rent personal information that identifies any of our students without specific authorization to do so. Only the student, the teacher, the school administration, and the parent(s) have access to this information. Each school has agreed to maintain the confidentiality of this information. Wagner Prep retains the right to release aggregate performance information provided this information is not personally identifiable by district, school or individual students and teachers.
Changes to Our Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Wagner Prep
mike@wagnerprep.com | 718-440-4671
246 5th Ave, New York, NY, 10001