Five questions. The checkpoint at the end of the module already covers the things you will look up later, so none of those are repeated here. These are the ones you have to have actually read the module to answer.

Full Name*

Please enter your full name.

Email Address*

Please use your Wagner Prep email address.

Please use your Wagner Prep email address (must end in @wagnerprep.com).

Date*

Format: MM/DD/YYYY

Please enter the date as MM/DD/YYYY.

This quiz is only for Wagner Prep tutors.
Please enter your Wagner Prep email address (ending in @wagnerprep.com) to continue. If you don't have one yet, contact your hiring manager.

Taking the quiz as ·

Part 1

Multiple Choice

Pick the best answer for each scenario.

1A student texts twenty minutes before the session to cancel. It is the first time, and they say they are sick. How do you mark it?*

A) Cancel but charge. It is inside the 24-hour window. B) Cancel without charging. C) Do not mark it at all. Just move the appointment to a new time. D) Leave it open until Marley tells you which one to use.

Please select an answer.

2A student has now late-cancelled twice. Before you mark the second one as Cancel but charge, what has to happen?*

A) The parent has to acknowledge the policy email you sent after the first one. B) You have to have sent the reminder after the first cancellation. C) A full 24 hours has to pass so they have a chance to explain. D) Marley has to approve it.

Please select an answer.

3A student keeps forgetting sessions. Which of these does the module suggest first?*

A) Ask them to set a phone alarm for 48 hours before each session. B) Move the session to a time of day that fits their schedule better. C) Ask the parent to text you a confirmation the day before each one. D) Send them a reminder text yourself on the morning of every session.

Please select an answer.

Taking the quiz as ·

Part 2

Written

These cover the reasoning behind the policy and what documenting it actually looks like.

4Why do we call the 24-hour rule protective rather than punitive? Who is it actually protecting?*

Please answer this question.

5After a first late cancellation you send an email to document it. Who is on that email, and what does it need to say?*

Please answer this question.

Quiz 0.7 — Cancellations & No-Shows

Multiple Choice

Written

You're all set