Five questions. The checkpoint at the end of the module already covers the things you will look up later, so none of those are repeated here. These are the ones you have to have actually read the module to answer.

Full Name*

Please enter your full name.

Email Address*

Please use your Wagner Prep email address.

Please use your Wagner Prep email address (must end in @wagnerprep.com).

Date*

Format: MM/DD/YYYY

Please enter the date as MM/DD/YYYY.

This quiz is only for Wagner Prep tutors.
Please enter your Wagner Prep email address (ending in @wagnerprep.com) to continue. If you don't have one yet, contact your hiring manager.

Taking the quiz as ·

Part 1

Multiple Choice

Pick the best answer for each scenario.

1A parent texts you at 11:15pm asking to move Thursday's session. What is the right move?*

A) Reply now. Response time is what families judge us on. B) Do not reply. Texting a family outside business hours is not appropriate. C) Reply now, but tell them you are not usually available this late. D) Reply in the morning. There is no fixed window for when messages get sent, but you are not on call.

Please select an answer.

2A parent emails asking whether they can get a refund for two sessions their son did not get much out of. What do you do first?*

A) Send it to Marley before you reply. B) Reply with what you actually covered in those sessions so the parent has context. C) Apologize and tell them you will change your approach going forward. D) Forward it to Megan, since she is the one who handles money with families.

Please select an answer.

3A family asks whether you would tutor their son in person at their home instead of over Zoom. What do you tell them?*

A) No. All Wagner Prep tutoring happens on Zoom. B) Yes, if it works for your schedule. Just log the hours the way you normally would. C) In-person is possible, but it has to be booked through Wagner Prep and logged like any other session, so let's get Marley involved. D) Yes, but only if a parent is home for the whole session.

Please select an answer.

Taking the quiz as ·

Part 2

Written

These cover who to go to and when, so nothing sits unanswered longer than it should.

4You have just been assigned a student who already works with another Wagner Prep tutor. Who is that person, how do you find them, and what do the two of you actually need to coordinate on?*

Please answer this question.

5Where would you go with each of these: a quick question about how to assign a workbook, a student who has gone quiet for two weeks, and wondering whether one of your students changed their test date?*

Please answer this question.

Quiz 0.4 — Communication & Boundaries

Multiple Choice

Written

You're all set