You should be able to answer every question without referring back to the module. If you get stuck, that section needs another read.

Full Name*

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Email Address*

Please use your Wagner Prep email address.

Please use your Wagner Prep email address (must end in @wagnerprep.com).

Date*

Format: MM/DD/YYYY

Please enter the date as MM/DD/YYYY.

This quiz is only for Wagner Prep tutors.
Please enter your Wagner Prep email address (ending in @wagnerprep.com) to continue. If you don't have one yet, contact your hiring manager.

Taking the quiz as ·

Part 1

Open-Ended Questions

These questions test whether you absorbed the core policies from Module 0.3. Provide complete answers in your own words.

1A student texts you at 3 PM: "Can we reschedule? Something came up." Your session is at 5 PM. Walk through your first three steps.*

Please answer this question.

2What is the 24-hour rule, and why is it described as "protective" rather than "punitive"?*

Please answer this question.

3A family has already had one late cancellation. Now they cancel again with 2 hours' notice. What do you do differently this time, and who do you involve?*

Please answer this question.

4You need to cancel a session yourself (a tutor cancellation). What do you do, how quickly, and who do you CC?*

Please answer this question.

5Explain the difference between "Cancel without charging" and "Cancel but charge" in TutorCruncher. When do you use each?*

Please answer this question.

Taking the quiz as ·

Part 2

Multiple Choice Questions

Select the best answer for each question.

6A student is a no-show. You text at 3-5 minutes after start time with no response. What is your next move?*

A. Wait another 5 minutes, then send another text B. Call the student (5-7 minutes after start time) C. Send an email to the family saying you will charge for the session D. Mark the session as "Cancel but charge" immediately

Please select an answer.

7What is the first thing you should do when a family cancels with less than 24 hours' notice?*

A. Send them the cancellation policy template B. Ask for the reason C. Mark the session as "Cancel but charge" if it's the second time D. Contact Marley immediately to report the pattern

Please select an answer.

8You need to cancel a session due to illness. What must you do before marking it cancelled?*

A. Get approval from TutorCruncher B. Wait 24 hours to see if you feel better C. Email the family and CC Marley immediately D. Post a message in the Wagner Prep Slack channel

Please select an answer.

9Which situation requires you to get approval from Marley before charging?*

A. First-time late cancellation with a valid reason B. A student's third late cancellation in a month C. A student cancels with 22 hours' notice for the first time D. A student texts 10 minutes after start time to say they are running late

Please select an answer.

Quiz 0.3 — Cancellation Policies

Open-Ended Questions

Multiple Choice Questions

You're all set